Frequently Asked Questions

Table of Contents

  1. General Information
  2. Website Information
  3. Trainings & Events
  4. Software Information
  5. Hardware Information

General Information

  1. What is NeuroField?
    NeuroField is a fully integrated Neurostimulation and Neurofeedback system.
  2. What is Neurostimulation?
    Neurostimulation simply means a stimulation (such as electromagnetic fields, direct current, or alternating current) that is applied to the brain either directly or, in our case, indirectly.
  3. What is Neurofeedback?
    Neurofeedback basically means that we can set a goal for a brain to reach and a reward is given (movie gets brighter/music gets louder/ light turns on) if the brain achieves that goal. The brain loves to hear music and see bright movies, so what this means is while you focus on achieving the reward, the brain will work to meet the goal! It is one of the simplest and most effective forms of Neurofeedback!
  4. What is pEMF?
    pEMF stands for pulsed ElectroMagnetic Field. This is what our X3000 (and previously X2000 and X1000) uses to stimulate the brain. This field is similar to one generated by any electrical device. Using the X3000 we can show the brain specific frequencies for it to learn.
  5. What is tDCS/tACS/tRNS?
    tDCS/tACS/tRNS stands for Transcranial Direct Current Stimulation/Transcranial Alternating Current Stimulation/Transcranial Random Noise Stimulation. The tDCS, as we call it, applies a very low current through two electrodes that are attached to the head/body. This current can be used to help the activation of various cell types as well as teach them what frequencies to generate themselves.
  6. What is a QEEG?
    A Quantitative ElectroEncephaloGram (or Q as we call it here are NeuroField) is a process of using a cap of electrodes to read what frequencies a brain is producing. Using a Q, we can generate a map of a brain that can then be compared to a normative database. This helps to show what frequencies a brain may be overactive or deficient in, allowing us to target therapy options (pEMF/tDCS/tACS/tRNS).
  7. What is HRV?
    HRV is Heart Rate Variability, and it can be used as a muscle test against stimulation. If the heart rate changes due to a new stimulation, it can give us an idea of what an effective treatment might be. HRV can be used for testing body treatments as well as the brain.
  8. Is this stuff safe?
    One of our main goals when designing NeuroField equipment is safety.
    Our Q20 EEG amp puts no energy into the body at all, it simply detects the electrical pulses made by your brain.
    The Neuron4 is similar to the Q20 plus a single, low-power LED in its ear clip, and this is used to see changes in the opacity of your ear from bloodflow.
    The X3000 coils emit a maximum field strength of 50 milligauss (measured at 8 inches) from each coil. This is less than the average cell phone, and 25% of what a household microwave generates on the outside when being run.
    The tDCS/tACS/tRNS unit is limited to 2.5mA of current, which is far less than even a AA battery can put out. The worst part of the tDCS is a tingling sensation that some may feel when using it with certain electrodes.
    Lastly, all of our units are optically isolated, so even if a lightning strike went through the power-lines, anyone connected to NeuroField equipment would be protected from shock.

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Website Information

  1. What are your prices?
    Our prices are listed in our catalog or under our products page.
  2. How can I contact you?
    The best way to get in contact with us is through our contact page.
    Make sure when sending us a message that you have a proper signature with valid contact information and one of us here at NeuroField will get back to you ASAP.
  3. How do I order equipment or find out more?
    Contact us! We love providing information to interested parties!
    As for our order process, we handle nearly all of our order processing over the phone. This provides us the opportunity to get to know our users and offer personal insight into our equipment and its uses.

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Trainings & Events

  1. When and where are your Trainings?
    Our trainings happen throughout the year and all over the world!
    We have both a 5 day Basic Training that covers the concepts of our equipment and how to do initial evaluations, and we have a 3 day Advanced Training that goes in depth with combined modality training and the complexities of specialty cases.
    Trainings happen in the UK, Japan, Germany, and all across the USA. To find out about upcoming trainings, check out our events and trainings page.
  2. Who can come to your trainings?
    Anyone and everyone!
    Contact us if you’re interested in attending one of our trainings. The only limitations we have are that to attend the Advanced Training you must have completed the Basic Training.
  3. How much are the trainings?
    Our standard price for 5 day Basic Trainings is $1500 per seat, and for 3 day Advanced Trainings it is $750 per seat. These prices reflect trainings at our hometown location, Bishop, CA. Pricing may vary for other locations or sponsors.
  4. Can I hire someone for a private training?
    Private trainings are run on a case by case basis, and scheduling constraints do make things more difficult. Private trainings are also more expensive, so if you are interested in having us come to your area for a training, it can help to make it a small group training with local interested parties. Contact us to discuss possible options.
  5. Is there anything free that I can get started with?
    Absolutely! Our videos page has several free videos hosted on YouTube.

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Software Information

  1. How much is your software?
    Our software is free! There are components for added functionality that have various prices, but the main software that controls our stimulation units is free to download!
  2. What do I need to run your software?
    Our legacy software is capable of running on almost any computer running Windows Vista or newer but we do not make any guarantees about it’s speed or operation and support for our legacy software is limited.
    Our new software (NeuroField64) has minimum recommendations listed on our Hardware Recommendations page.

  3. Where do I get your software?
    Head on over to our downloads page. Anything and everything you need to get started is available there.
  4. How do I install your software?
    You will find an extremely thorough installation guide at the top of our downloads page.
  5. How do I use your software?
    As with the installation guide, there is a manual at the top of our downloads page. In addition to that, you will need at least one piece of NeuroField hardware to view the main functionality of our software as many features only show up based on the hardware you have connected.
  6. I’m updating, anything I should know?
    For our software prior to NeuroField64, in C:\NeuroField\NeuroFieldData\PatientData\ there is a file called Patients.mdb, this is your patients database and it is OVERWRITTEN every time you install NeuroField. Make sure to rename this file to PatientsOld.mdb to preserve your database. The update process to bring in your database is outlined in the install manual.
  7. NeuroField troubleshooting
    Most commonly after first installing, updating to a new version, or even updating your computer, something isn’t working right. This usually is caused by a bad install. The most common cause of a bad install is your security software. We strongly recommend that you disable your security software during the install of our software. After that, add exceptions in your security software for C:\NeuroField64, C:\Program Files\NeuroField64, and NeuroField64.exe.
  8. More NeuroField troubleshooting
    If you are still having problems, don’t hesitate to call us! And if we can’t help you when you call in, we can schedule a tech appointment for you. A good way to be prepared when calling in is to make sure you have downloaded the latest NeuroField software from our downloads page before you call in.

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Hardware Information

  1. How do I connect my NeuroField device?
    Connecting NeuroField devices to your computer is quite easy:

    1. Find and open the small pink bag in your shipment from NeuroField
    2. Take the USB/CAN adapter and connect one of the colored ethernet cables to the adapter
    3. For the X3000, connect the power cable.
    4. For the Q20, Neruon4, and tDCS check the level of your battery with the small button on the front, if it is below two dots, charge before use. Once charged insert battery into your unit with the pull-tab facing OUT of your unit
    5. For the QCheck and SigGen, make sure to open the back of your unit and connect the 9v battery inside.
    6. Turn on your unit (X3000 switch is on the power supply)
    7. Connect ethernet cable to either CANBus port on your NeuroField Unit
    8. Start NeuroField Software
  2. My X3000 isn’t turning on
    Check all connections on the power cable, some may come loose if the unit is bumped or moved regularly
  3. How do I know my X3000 is putting out an ElectroMagnetic Field?
    We recommend the TriField Meter 100XE, available at Amazon. Some phones can use an EMF meter program but the EMF generated by many phones is greater than the output of the X3000, and so EMF programs will often give an inaccurate reading.
  4. My Q20/Neuron4/tDCS isn’t turning on
    Check your battery, Q20’s sold before January 2016 had internal batteries; make sure to plug them in and do not let them fully discharge. Sometimes the internal batteries can fail, necessitating a repair. Q20’s sold after January 2016 and all tDCS and Neuron4 units use a field replaceable battery with a built in charge meter. Check the built in meter for charge, make sure the battery is seated properly in the unit, and make sure that your unit is turned on (switch has I/O labeled on it, press I).
  5. My unit isn’t being seen by NeuroField Software
    Make sure your unit is on, and confirm your connections from unit to USB/CAN adapter, and that the adapter is plugged in and the red light is lit on the adapter. Sometimes try a different USB port as well, as some USB ports can be problematic. Another thing to check is to download the latest CANBus drivers from our downloads page and reinstall/update the drivers.
  6. My patients/I don’t feel the tDCS when I run it anymore
    Check in the NeuroField software, does the meter window for the tDCS show the proper current levels that you have set? If it is falling, then your connection to the body/head is failing. Press on the electrodes and confirm connection. If the meter window is showing the proper levels, then it is simply your body acclimating to the current. It is not uncommon for the body/mind to tune out repetitive signals, it does not mean that the tDCS has stopped working.
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