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NeuroField offers free replacement on damaged or non-functional items within 30 days of purchase.

Damaged or Non-Functional items returned within 30 days of purchase will be replaced free of charge. There is a service/repair charge for items returned after 30 days of purchase.
There are no review periods upon purchase of NeuroField.

All returns must be accompanied by a return authorization number (RMA#). The RMA number may be obtained by contacting NeuroField either via e-mail or by calling our office. We will provide you with return instructions.

1. NeuroField is not responsible for any packages sent back without an RMA#.
2. The customer is responsible for paying for the return shipping.
3. We recommend sending any return items to NeuroField via a traceable source.
4. Please insure your return packages for any package losses or any damages in shipping. NeuroField is not responsible for any damages incurred in shipping.
5. Please legibly write the RMS# on the outside of the returned package.
6. Software is not returnable..
7. Original shipping charges are non-refundable.
8. NeuroField cannot accept returns on any consumable products, electrodes, or cables.
9. All returned items must be in excellent condition.
10. Please allow 2-3 weeks for credit to appear.

The conditions on this page are designed to help the customers, as well as NeuroField, enter into a fair and just agreement about rights and responsibilities.